My 36 FAQ – Complete Answers for Malaysian Members

The minimum age requirement to register and use my 36's services is 18 years. All applicants who register confirm that they are 18 years of age or older. my 36 reserves the right to request age verification at any time and may close an account if the age requirement is not met.

No. Each individual is only permitted to hold one (1) active account at my 36 at any time. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of balances without notice. If you're experiencing issues with an existing account, please contact our support team.

Certain details such as your phone number and email address can be updated under "Account Settings" after passing a security verification. However, your full name and date of birth cannot be changed after registration as they are used for identity verification. If there is a serious error in that information, please contact the my 36 support team.

To permanently close your account, please contact the my 36 support team via live chat or email support@my36.biz with a written request. Make sure all account balances have been withdrawn before submitting your request. Account closure will be processed within 3–5 business days.

Click the "Forgot password?" link on the Log In. Enter your registered email address or phone number and you'll receive a reset link within minutes. Follow the instructions in the email to set a new password. If you don't receive the email, check your spam folder or contact our support team.

Full identity verification (Malaysian MyKad or passport) is required before your first withdrawal or when your account reaches a certain threshold. Accepted documents include a Malaysian MyKad (both sides), passport, or Military Identification Card. All documents are processed securely and kept strictly confidential.

my 36 supports all major payment methods in Malaysia: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX (online banking such as Maybank2u and CIMB Clicks). All transactions are in Malaysian Ringgit (RM), and deposits are processed in a matter of seconds to 3 minutes.

The minimum deposit at my 36 starts from as little as RM10 only. This makes my 36 highly accessible to players of all levels in Malaysia. The maximum deposit limit depends on your chosen payment method and account status.

Most deposits via Touch 'n Go, GrabPay, DuitNow, and Boost are credited within a few seconds to 3 minutes. Deposits via FPX (Maybank2u, CIMB Clicks) generally take up to 5–10 minutes depending on banking network conditions. If your deposit has not been credited after 15 minutes, please contact our support team with proof of transaction.

A deposit may fail for several reasons: insufficient e-wallet balance, daily transaction limit reached, temporary disruption to your bank or e-wallet service, or an unstable internet connection during the transaction. Try a different payment method or contact my 36 support with a screenshot of your transaction for prompt assistance.

my 36 does not charge any processing fees for deposits. However, some e-wallet or bank providers may apply a small fee for certain transactions in accordance with their own policies. Please check your payment provider's terms of service for more details.

Yes! my 36 provides daily, weekly, and monthly deposit limit controls under "Account Settings" below Responsible Gaming. Limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period. We encourage all members to use these tools to play responsibly.

All transactions at my 36 are conducted in Malaysian Ringgit (RM / MYR) only. No foreign currency conversion is required, as our platform is built specifically for Malaysian users — eliminating any losses from exchange rate differences.

Log in to your my 36 account, go to the "Withdrawal" section in your account menu, select your preferred withdrawal method (Touch 'n Go, GrabPay, DuitNow, or FPX), enter the amount you wish to withdraw, and confirm with an OTP. Withdrawals are typically processed within 5–15 minutes.

Withdrawals to e-wallets such as Touch 'n Go, GrabPay, and DuitNow are typically completed within 5–15 minutes. Withdrawals to a bank account via FPX may take up to 1–3 hours depending on the bank's operating hours. Withdrawals requiring manual security review may take up to 24 hours.

The minimum withdrawal amount is RM30 per transaction. The maximum daily withdrawal limit varies by account status — standard members can withdraw up to RM5,000 per day, while VIP members enjoy higher limits. Full identity verification is required for withdrawals exceeding RM3,000.

Withdrawals may be delayed if: identity verification is incomplete, bonus wagering requirements have not been met, suspicious activity has been flagged for review, or a temporary technical issue has occurred. Contact the my 36 support team with your transaction reference number for the latest status update.

my 36 does not charge any processing fees for standard withdrawals. Withdrawals are free across all supported methods. However, your bank or e-wallet provider may apply their own receiving charges in accordance with their policies.

Yes, you can change your withdrawal method in your account settings. However, for security purposes, changing your withdrawal method requires identity verification and may take 24–48 hours to take effect. It is recommended that your withdrawal method match your deposit method to streamline processing.

Once registered, log in to your my 36 account and go to the Promotions. Select the "100% Welcome Bonus" offer and click "Claim Now". Then make your first deposit — the bonus will be credited automatically up to a maximum of RM100. Please read the applicable wagering terms before claiming.

Each bonus has different wagering requirements. Typically, a deposit bonus must be wagered 20–30 times before you can make a withdrawal. For example, if you receive a RM100 bonus with a 25x requirement, you would need to place a total of RM2,500 in bets before withdrawing. All requirements are clearly stated in the terms of each promotion on the Promotions.

Yes! my 36 offers a range of cashback and rebate programmes for active members. Weekly cashback is calculated based on your net losses over the week, while sports rebates are based on total wager amount. The rate depends on your membership tier – VIP members enjoy higher rates. Visit the Promotions for the latest offers.

Yes, most bonuses have an expiry period. The welcome bonus typically must be used within 30 days from the date it is credited. Weekly or daily promotions have shorter validity periods. Any unused bonuses or unmet wagering requirements within the stipulated period will be automatically forfeited.

Not at all! my 36 has promotions for members at every level. New members receive a welcome bonus, while existing members enjoy weekly reload bonuses, cashback, seasonal promotions (school holidays, Hari Raya, and more), VIP rewards, and much more. Visit the page Promotions regularly so you don't miss out on any offers.

Yes! The my 36 Friend Referral Programme lets you earn a bonus every time you successfully refer a friend who registers and makes their first deposit. Share your unique referral code and get rewarded for every successful sign-up. Check the Promotions for the latest bonus rates on the referral programme.

If a bonus has not been credited within 30 minutes of meeting the requirements, contact the my 36 support team via 24/7 live chat or email at support@my36.biz. Please have your account details, promotion name, and the relevant deposit date and amount ready. Our team will review and resolve the issue within 24 business hours.

my 36 offers over 500 games, including: Slots (200+ titles from leading providers), Live Casino (baccarat, roulette, blackjack with real dealers), Poker, Sports Betting (football, badminton, cricket, e-sports) and a variety of other table games. All games are available 24 hours a day.

Slot games at my 36 have varying RTP (Return to Player) rates depending on the title, typically ranging between 95% to 98%. RTP information for each game can be found in the "Game Info" or "Help" section within each slot. All games use a Random Number Generator (RNG) certified by independent auditors to ensure fairness.

Yes! Most slot games at my 36 offer a demo mode that lets you try the game without any deposit using free virtual credits. Demo mode is great for understanding how a game works before betting with real money. However, winnings from demo mode cannot be withdrawn.

Log in to your my 36 account and go to the Casino. Select "Live Casino" and you'll see a list of tables with real dealers streamed live in high-definition video. Choose a table that suits your betting limits, select your chip size, and start playing. You can interact with the dealer using the in-game chat function.

If a technical disruption occurs during gameplay, my 36 has an automatic recovery system that saves your game state. Once you reconnect, the game will resume from where it left off. If any wager is lost due to a confirmed technical fault on my 36's end, a full refund will be issued. Please contact support with your session details if needed.

The my 36 platform is fully optimised as a responsive website that works seamlessly on all smartphones and tablets — Android and iOS — with no app download required. Simply open your web browser and visit my36.biz for a smooth, feature-rich gaming experience.

Progressive jackpots at my 36 accumulate with every bet placed — a small portion of each wager contributes to the jackpot prize pool. Jackpots can be triggered randomly or through specific symbol combinations. The jackpot amount can reach hundreds of thousands of MYR. Each jackpot game displays the current total on its main screen.

All games on my 36 use Random Number Generator (RNG) technology that has been certified by accredited independent auditors. This ensures that every slot spin, poker hand, or casino round is truly random and cannot be manipulated. Game outcomes are free from interference by any party.

my 36 offers betting on a wide range of sports, including: Football (Malaysia Super League, EPL, La Liga, Bundesliga, and more), Badminton (BWF World Tour, Thomas & Uber Cup), Cricket (IPL, Test Match), E-Sports (Mobile Legends, DOTA 2, CS:GO, Valorant) and more. New markets are added regularly.

Yes! my 36 offers live in-play betting on nearly all major sporting events. You can place bets while a match is in progress, with odds updated in real time. This includes live betting on Malaysia Super League, EPL, badminton, and e-sports matches. Access the "Live Sports" section from the main menu while a match is underway.

A parlay bet (or accumulator) combines 2 or more selections on a single bet slip for higher odds. my 36 supports parlay bets with up to 20 selections on a single slip. All selections must win for the overall bet to pay out. Parlays offer significantly higher potential returns compared to single bets, but come with greater risk.

If a match is cancelled or postponed by more than 12 hours from its original scheduled time, all bets will be fully voided and refunded to your account balance within 24 hours. For parlay bets, any voided selection will be removed from the slip and the odds will be recalculated based on the remaining selections.

my 36 supports multiple odds formats, including Decimal, Fractional, American and Malaysia/Asian Odds. You can change your preferred odds format in your account settings. Asian Handicap is also available for major football matches, offering a more balanced betting opportunity between two sides.

The minimum Sports Betting stake at my 36 is RM1 per bet, making it very beginner-friendly. The maximum limit varies depending on the bet type, match, and your account status. VIP members enjoy higher betting limits. Specific limits for each betting market are displayed when you place your bet slip.

Programme VIP Rewards my 36 is open to all members automatically. Every bet you place earns VIP Points. As you accumulate enough points, you move up to higher VIP tiers — from Regular Member, Silver, Gold, Platinum, all the way to Diamond — with each tier offering increasingly exclusive benefits.

my 36 VIP members enjoy a range of exclusive privileges: higher withdrawal limits, better cashback rates, exclusive birthday bonuses, early access to new promotions, priority customer support with faster response times, a dedicated account manager (for Platinum tier and above), and invitations to exclusive events. Visit VIP Rewards for full details.

VIP tiers are reviewed every three months. If your total wager amount during the review period does not meet the minimum requirement for your current tier, your status may be adjusted to a lower tier. We recommend checking the current tier requirements in the VIP Rewards and keeping your playing activity consistent.

Accumulated VIP Points can be redeemed for cash credits, betting bonuses, or exclusive rewards through the "VIP Rewards" section in your account. Conversion rates vary by VIP tier — the higher your tier, the better the value you get per point.

Unconverted VIP points will expire if your account remains inactive for 90 consecutive days. To prevent your points from expiring, make sure you log in and place at least one bet within every 90-day period. VIP points earned through active betting do not have an expiry date as long as your account remains active.

Data security is a top priority at my 36. All data is encrypted using 256-bit SSL — the same technology used by leading financial institutions. Your personal data is stored on secure servers and will not be shared with any third party without your consent, except as outlined in our Privacy Policy ours.

Log in to your account, go to "Account Settings", then the "Security" section. Click "Enable 2FA" and follow the steps to link your Malaysian phone number. Once activated, every new login will require a 6-digit OTP sent to your phone. We strongly encourage all members to enable 2FA.

my 36 will never ask for your password or payment details via WhatsApp, Telegram, or any unofficial email. If you receive such a message, do not click any links and do not share any information. Report it immediately to our support team at support@my36.biz with a screenshot of the message.

Go to "Account Settings" and then the "Responsible Gaming" section. There you can activate a temporary break (24 hours to 30 days) or self-exclusion (6 months to permanent). For full details on the self-control tools available, visit the Responsible Gaming ours.