Please read this document carefully before registering or using any my 36 service. By using our platform, you agree to be bound by all the terms set out below.
Welcome to my 36, an online casino and Sports Betting platform operating under the domain my36.biz. These Terms and Conditions ("Terms") govern your use of the website, services, games, and all content provided by my 36.
By registering an account, making a deposit, or using any part of the my 36 platform, you acknowledge that you have read, understood, and agree to be fully bound by these Terms, including the Privacy Policy and all game-specific policies published from time to time.
Important: If you disagree with any part of these Terms, you are not permitted to register for or use my 36 services. Continued use following any amendment to the Terms constitutes acceptance of the updated terms.
These Terms are written in Malay and govern the relationship between my 36 and all its users in Malaysia. Any disputes shall be resolved in accordance with the applicable laws and jurisdiction.
To register and use my 36 services, you must meet all of the following eligibility requirements without exception:
Warning: Registration by individuals under the age of 18 is strictly prohibited and constitutes a serious breach of these Terms. Any account found to have been registered by a minor will be closed immediately and all funds will be forfeited.
Each individual is only permitted to hold one (1) account active on my 36 at all times. Multiple accounts held by the same individual – whether under a different name, email address, phone number, or any other details – is a serious violation that may result in the closure of all associated accounts and forfeiture of balances.
You are fully responsible for:
Identity verification may be required at any time by the my 36 team, particularly prior to your first withdrawal or when unusual account activity is detected. Documents that may be requested include a Malaysian identity card (MyKad) or passport.
My 36 supports a wide range of payment methods popular in Malaysia for the convenience of our members. All transactions are processed in Malaysian Ringgit (MYR / RM).
Supported deposit methods:
Transaction terms and limits:
Important Note: my 36 does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may apply transaction fees in accordance with their own policies, which are beyond my 36's control.
Funds deposited into your my 36 account are for entertainment purposes only. my 36 is not a financial institution, and funds in your account do not earn interest.
My 36 offers a variety of bonuses and promotions from time to time for both new and existing members. Each bonus is subject to specific terms stated on the relevant promotions page.
General conditions that apply to all bonuses:
Warning: Bonus abuse – including opening multiple accounts to claim bonuses, low-risk wagering to meet rollover requirements, or collusion between accounts – is a serious violation and may result in account closure and forfeiture of all funds.
All bets placed on my 36 – whether on slots, Live Casino, poker, Sports Betting covering the Malaysia Super League, EPL, badminton, cricket, e-sports, or any other game – are subject to the following general rules:
For Sports Betting, odds displayed are valid at the time the bet is placed. my 36 reserves the right to review and void any bet where the displayed odds are clearly incorrect due to a technical error or inaccurate data entry.
My 36 is fully committed to a responsible gaming culture. We recognise that gambling can become problematic for some individuals, and we provide a range of tools to help players stay in control.
Self-management tools available to all my 36 members:
If you or someone you know is showing signs of a gambling problem, please contact the my 36 support team or seek assistance from a relevant health authority in Malaysia.
The following conduct is strictly prohibited on the my 36 platform and may result in immediate action, including account closure and forfeiture of funds:
My 36 reserves the right to suspend, restrict, or close any account at any time for the following reasons:
In cases where an account is closed at the member's own request with no breach involved, any remaining balance will be returned to the player following completion of the required identity verification process, within 5–10 business days.
Accounts closed due to fraud or serious violations may not be eligible for a refund. my 36 reserves the right to deduct or forfeit any remaining balance in such cases, subject to internal review and applicable law.
My 36 and its parent company, directors, employees, partners, and licensees shall not be liable for any losses – direct or indirect – arising from:
My 36 services are provided "as is" and "as available". While we strive to keep the platform running smoothly 24/7, we make no guarantee that the service will always be free from interruption or errors.
All content on the my 36 platform – including logos, images, graphics, text, interface designs, software code, and all visual elements – is the exclusive property of my 36 or its licensors and is protected by applicable copyright and intellectual property laws.
Members are not permitted to:
My 36 reserves the right to update, modify, or replace any part of these Terms at any time based on operational needs, regulatory changes, or service improvements.
When material changes are made to these Terms, my 36 will notify members via:
Your Responsibilities: It is each member's responsibility to review these Terms periodically. Continued use of the my 36 platform following any amendment constitutes full acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of my 36's services, our team is available to assist you at any time.
The my 36 customer support team operates around the clock and handles enquiries in both Bahasa Malaysia and English. Our average live chat response time is under 3 minutes.
We believe transparency is the foundation of long-term trust
My 36's Terms are written in plain, straightforward language. No confusing legal jargon – we want you to clearly understand your rights and responsibilities.
All your personal information is protected under Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is never sold or shared with third parties without your consent.
Every complaint or dispute is handled seriously and fairly by the my 36 team. We have clear, structured resolution procedures in place for every type of issue that may arise.
Every deposit and withdrawal via Touch 'n Go, GrabPay, DuitNow, or FPX is protected by 256-bit SSL encryption. Your funds are secure and processed through legitimate channels.
My 36's Terms also outline your right to use self-control tools. We place player wellbeing above any short-term commercial interest.
When the Terms are updated, we proactively notify you via in-platform notifications and email – you don't need to keep checking back to stay informed of the latest changes.
By creating an account, you agree to the Terms & Conditions you have read. Register for free today and enjoy over 500 games with deposits from as low as RM10.
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