My 36 believes entertainment should always stay enjoyable. This page outlines the self-control tools, early warning signs, and support resources we provide to help every Malaysian player stay safe and in control.
Why responsible gambling is the cornerstone of my 36
At my 36, we don't just provide a platform for slots, live casino, poker, Sports Betting on Malaysia Super League football, badminton, cricket, and e-sports purely for business gain. We understand that behind every registered account is a real person – with a life, responsibilities, a family, and dreams that go far beyond any in-game win.
Responsible gaming is not just a slogan or a marketing phrase at my 36. It is a genuine commitment reflected in every product decision we make — from an interface designed to make self-control tools easy to access, to a support team specifically trained to recognise and assist players who may be struggling. All of this is part of what sets my 36 apart.
Research shows that the majority of players use betting platforms as everyday entertainment — much like someone watching the Malaysia Super League on weekends or playing Mobile Legends during their free time. They set a budget, play within their means, and do not let gambling interfere with daily life. This is the model of healthy play that we support and encourage.
However, we also recognise that for some people, betting can shift from entertainment to something more concerning. Factors such as financial stress, personal problems, or emotional instability can alter a person's playing habits. This is why my 36 invests seriously in its responsible gaming programme — not because we are required to, but because it is simply the right thing to do.
All these tools are accessible directly from your account settings page — no need to contact support
Set the maximum amount you can deposit within a given period. Once the limit is in place, the my 36 system will automatically decline any deposit that exceeds it until the period resets. Limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period.
Set the maximum MYR amount you're willing to lose in a day or a week. Once the loss limit is reached, your account will automatically block new bets until the period resets. This is the most effective tool for preventing loss chasing – a dangerous habit that often makes financial situations worse.
Choose to take a break from my 36 for 24 hours, 3 days, 7 days, or 30 days. During the break period, you will not be able to log in, make deposits, or place bets. This is ideal for players who feel they need to step back and breathe without permanently closing their account.
If you feel that gambling has been negatively affecting your life, you can self-exclude from the my 36 platform for 6 months, 1 year, 2 years, or permanently. Self-exclusion cannot be reversed before the period ends. This is the most serious and most effective measure for players who need an extended break.
Set a maximum on your single bet amount or total wagers within a session. This tool helps you stay within your planned budget before you start playing, whether it's slots, Live Casino, or Sports Betting.
Set a time limit for each play session – for example, 1 hour or 2 hours. my 36 will send a notification when you're approaching your limit and display a reminder when the session time is up. This helps prevent the "time blur" that often happens during engaging gameplay.
Check in with yourself — honesty is the first step toward change
You regularly gamble with money meant for essential needs such as rent, bills, or food.
You keep betting more to "chase" money you've already lost, even when it makes things worse.
You hide your betting activity from family members, a partner, or close friends.
When you win, you keep betting all your winnings back until they're gone, rather than stopping at the right time.
Work performance, career, family relationships, or friendships have been affected by the time or money spent on betting.
You borrow money – whether from a bank, family members, or friends – specifically to fund your gambling.
You feel restless, irritable, or anxious when you have not had the opportunity to bet for an extended period.
Gambling is used as a way to escape personal problems, work stress, or feelings of sadness and anxiety.
You need to bet increasingly larger amounts to get the same level of excitement as before.
You've tried to cut back or stop gambling multiple times but have consistently failed to follow through.
If you identify with 3 or more of the signs above, we strongly encourage you to take immediate self-control measures or contact the my 36 support team for assistance.
Check all statements that reflect your experience over the past 30 days
✓ Low Level – Healthy Player Profile
Based on your answers, your playing patterns appear to be under control. Keep practising responsible gambling habits and use my 36's control tools to stay on track. Check in again from time to time.
⚠ Moderate Level – Attention Required
There are a few signs that deserve your attention. We recommend setting a deposit limit and loss limit on your my 36 account and keeping a closer eye on your playing habits over the coming weeks.
Simple and self-serve – takes less than 2 minutes
Open my36.biz and log in with your username and password.
Click the profile icon at the top right corner and select "Account Settings" or "Responsible Gaming".
Choose the right control tool for you – deposit limits, loss limits, a temporary break, or self-exclusion.
Enter your desired value or duration, confirm with your password, and the limit will take effect immediately.
Need Help Setting Limits? If you have any difficulty using the self-control tools on the platform, contact the my 36 support team via 24/7 live chat or email support@my36.biz. We can help set limits for you within minutes.
Understanding the facts is an important step toward getting the right help
More than just words – here are the real actions we take
All my 36 customer support team members undergo specialised training to recognise signs of problem gambling and to communicate with and assist players who need support.
The my 36 system actively monitors betting patterns. When unusual behaviour is detected – such as a sudden spike in deposit or bet sizes, or unusually long sessions – the system will trigger a review and our team may reach out to the player.
My 36 sends players periodic reminders about the time they have spent on the platform and their financial transaction history. This helps players make informed assessments of their playing habits.
All new my 36 accounts come with default deposit and betting limits suited for new players. These limits can be adjusted by players as they become more familiar with the platform and their own preferences.
My 36 provides educational resources on responsible gaming — including this page, related FAQ sections, and regularly updated guides on how to use our self-control tools.
My 36 uses a rigorous identity verification process to ensure all members are adults aged 18 and above. Protecting young people is a non-negotiable priority.
Sometimes those around us can see problems that we can't see ourselves. If you're concerned that someone you care about may have a gambling problem, here are some steps you can take:
Remember – problem gambling is a treatable health issue. With the right support, many individuals successfully regain control of their lives.
For most players, responsible gambling simply means building a few easy habits that keep betting fun and entertaining:
My 36 is committed to providing a safe and responsible entertainment environment. Create an account today and make full use of our self-control tools for a more balanced gaming experience.
24/7 support available · support@my36.biz · For players aged 18 and above